Frequently Asked Questions

1. Do you have a physical store?

No, we operate exclusively online to keep prices competitive and pass savings to you.

2. Do you deliver across South Africa?

Yes, we ship nationwide. 

3. Do you ship internationally?

Yes! We ship internationally, including to the United States. International orders are delivered within 6–13 business days at a flat rate of R150. Please note that customs duties and import taxes may apply and are the responsibility of the customer. For international enquiries, contact us at hello@babyluzco.com

4. How long will my order take to arrive?

South Africa: Orders are typically delivered within 2–3 working days after dispatch. You will receive a tracking number via email once your order has been shipped.

International (USA & other countries): International orders are delivered within 6–13 business days depending on your location and local customs processing.

5. Are your products safe for newborns?

Yes, all products are sourced with safety in mind and meet relevant safety standards.

6. Do you accept returns?

Yes, unused products in original packaging can be returned within 7 days of delivery.

7. Do you sell authentic products?

Yes, we only stock authentic, quality-tested baby products.

8. Can I track my order?

Yes, once your order ships, you’ll receive a tracking link.

9. Do you offer warranties?

Warranty details vary by product—please check individual listings.

10. Can I get product advice before buying?

Absolutely, use our contact form and our team will assist you.